Terms and Conditions
VATASK Virtual Assistants
Refunds may be granted up to 30 days from purchase
Customers may be asked to provide a valid reason for claiming a refund.
Vatask provides a transparent online resolution procedure for settling disputes and may direct refund requests through that channel so that product and service providers may make alternative suggestions for resolving such requests.
Between 31 – 60 days after date of purchase
During this period, Vatask will usually require a Customer to provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier. Vatask will refer the request to the product or service provider before determining whether or not a refund should be granted.
A product or service provider may decide to give a refund during this period.
Vatask may still consider the validity of refund claims up to a period of 60 days from the date of purchase and may issue a refund at its absolute discretion.
After 60 days purchase is deemed to be final
Subscriptions and recurring charges
The above time periods relating to refunds will also apply in respect to each subscription or recurring charge payment.
A refund can only be credited to the original account from which payment was made. If such account is closed, then no refund can be granted.
Vatask may take steps to restrict customers that make repeated purchases and requests for refunds from making further purchases through Vatask.
Dispute resolution procedures
Other reasons for cancellation